Your custom application is up and running....everything is good!! What happens if it goes down unexpectadly? Is the person who wrote the application available? still employed? Paragon offers an application "insurance policy" not only for the applications we write but for any custom application. We dive into the application and learn it inside and out and we stay up to speed. If any of your users are having problems we handle it. We have a complete support process with e-mail and phone access to make sure we get the problem fixed fast. Whether it's a password reset or a bug fix Paragon quickly resolves the issue.